Payment and Refund Policies
Our goal is to exceed your expectations by providing high quality and professional marketing and web services to our clients. If you are not satisfied with your new website or marketing service, please tell us right away and we will make sure to correct any issue(s) to ensure your complete and full satisfaction. In short, we guarantee the work we disclosed to is and will be done each month and we stand behind this policy 100%.
We provide an extensive portfolio for you to view before hiring us for your project so you can see the quality level of our work and be completely comfortable working with us. For online marketing campaigns we detail the tasks and work we will do each month in these campaigns and guarantee that work will be done. We never guarantee a specific result in the search engine results because we do not control them. If you have any questions or reservations, please contact us prior to making a payment for our services. Thank you!
Payments for custom design projects are made to us in increments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. If a project is canceled or postponed, all monies paid are retained by Think Big Enterprises, LLC and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
Design costs paid to Think Big Digital Marketing are non-refundable. Printing costs paid to Think Big Digital Marketing are refundable only if printing error is determined to be our fault. We are not liable for damages incurred due to printing errors or problems from our files if full specifications from your printer were not provided or were incorrect/inaccurate, or if you supply the wrong files to your printer.
Online Marketing, SEO Services and Business Consulting Services
Due to the nature of these services, no refunds are given for consulting and/or service fees paid to Think Big Digital Marketing.
Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased. If client did not make use of the account, payment for service is still due. Hosting accounts are not canceled until notice is received from the client, or until 15 days after due date of payment not received. If client paid for hosting account for 6 or 12 months ahead and cancels service before plan expiration date, a refund may be given for the months not yet elapsed. If client received free products and/or services with their hosting plan purchase, the value of the free services will be deducted from the refund amount.
Think Big Digital Marketing reserves the right to disable and/or terminate a user’s account if a user is found in violation of the AUP. Accounts terminated due to policy violations will not be refunded.
Shopping Cart Software Licenses
Purchase of a shopping cart license grants client a license to use the software on the domain specified when ordering, using web hosting services provided by Think Big Digital Marketing only. You are not granted ownership of such software. Shopping cart licenses are non-refundable. Beyond 1 year, shopping cart licenses are non-transferrable to a new domain.
Internet Marketing Solutions (Local Buzz, SEO, Social Media, Reputation Buddy)
Our internet marketing solutions are a monthly subscription such as Local Buzz/Search, SEO and Reputation Buddy. While we do not require a contract with any of our internet marketing packages, a 60-day written notice of cancellation is required to cancel any of these subscriptions. No exceptions. Month one payment of your internet marketing solution shall be deemed as your authorization and acceptance of this policy.
If, at any time after you have placed your order and made a payment for the product/service from our site or over the phone, you subsequently attempt to file a chargeback with your credit card company or your credit card is declined, we reserve the right to have your work removed from the Internet immediately. As some of our services are delivered via email, the client will have access to all files so emailed. In the event of a decline or chargeback being filed where we have emailed files to you, we will commence any necessary legal action to prevent any use of our work. All files are to be returned to us immediately and are not to be used by the client at any future stage until the decline or chargeback issue has been resolved and we have been compensated for work performed, services delivered, or both.
If we receive a decline, chargeback or payment dispute (i.e. PayPal Dispute or Credit Card dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $150.00 decline/chargeback fee (issued to recover fees passed on to us by our merchant account and/or bank and labor to process), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.